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Anonymous

I am TS Wiley's son.

I currently work for my mother coordinating various aspects of our project. My mother's concern has always been first and foremost the women who take her hormones. We sadly cannot control every single doctor or pharmacist's attempt at "creativity" despite her absolute best efforts at all times to standardize compounding and make sure women get the best bio-identical, bio-mimetic hormones they can. We train the pharmacists and require methods, raw materials, pricing and packaging to be standardized. We also put warnings on the bags and on the package inserts about contraindicated supplements and over the counter products.

Patient compliance on WP can be difficult, doses change and application happens twice a day, sometimes TID or QID based on certain women's symptoms. It can take a physician some time to become comfortable with prescribing WP and adjusting it for each individual patient. All of the needed information however on how to successfully prescribe is in the Clinical Practice Guidelines Manual which was prepared by TS Wiley and physicians. The biggest problem we find when the Protocol fails is that it seems impossible to get all physicians to follow it. That's when women can have problems. Often prescribe supplements sold out of their offices that are specifically contraindicated because they fit in hormone receptors. 

There are pharmacists blatantly "knocking off" the Protocol with substitute base creams and hormones violating both our trademarks and patent-pending procedures which can change a women's response. 

I would like to sincerely apologize to all women who have not had success on the Wiley Protocol on behalf of all of those of us working toward standardization for study.

We do not have anonymous sales people plants, we run on a very lean budget and could never afford that sort of backward, nefarious or ridiculous business practice. We don't need to. The truth is, the voices of the women who have not had success are far louder than those who happily take the hormones, correctly, with good physician and pharmacist support, for years and years now without incident.

Our stance is and has always been, if you have any trouble on the Wiley Protocol, to email us (appropriate address on our website which I won't link here out of good internet etiquette) and tell us who your doctor and pharmacy are, and some background. We will do everything we can to address the issue, offer guidance, and get you sorted out.

Bio-identical hormones are a crowded, chaotic, and confusing space right now. All we, at Wiley, are trying to do is individualize while standardizing compounded hormones, in what we feel is the best researched, most appropriate way.

With standardization comes data, with data comes studies, and with studies come confirmation of clinical and therapeutic outcomes. We have thousands and thousands of very, very happy users, bother and women. They have great physician support, are dosed and prescribed by the book, and get high quality compounded product from reliable pharmacies. Unfortunately, there are far too many unscrupulous pharmacists who say they make WP and put literally anything you can imagine in the tubes.

For women who have had trouble, are you CERTAIN you were obtaining WP from a certified pharmacist in official purple and green trademark Wiley Protocol packaging? Are you certain your physician has attended a training and is listed on our website as being a certified prescriber? The Wiley Protocol is, like young life, complicated. Again, if you have tried it and experienced any problems, PLEASE tell us. You may be seeing a physician who needs a refresher, or maybe not even in our network. But if you take it, and it doesn't work for you, please look for another option. 

We have long-term stage 4 cancer patients on therapy, we have 96 year old's with osteoporosis reversal. We have 16-20 year olds with reversed endometriosis. And of course thousands of happy customers who simply take it to ease the symptoms and effects of aging.

Can I say with 100% certainty every woman who takes the Wiley Protocol will see 100% therapeutic benefit? Of course not, no medicine in the world has a record like that. In fact, many are much worse, with serious side effects. Taken correctly, the WP, with regular monitoring of blood serum levels on days 12 and 24, and without contraindicated supplements and other medications, seems to provide genuine quality of life changes for the better.

To the women who are on this forum supporting us with stories of success, thank you. That's why we work so hard here, to make women feel better, healthier, and age more gracefully.

To the women here with bad experiences, I invite you to send us the details of of your experience, your prescriber and pharmacist, and we will see what we can do, if you're interested, in remedying the situation, be it with a new physician and pharmacy, or simply a talk with your original ones. We take patient concerns incredibly seriously. Even with patients in 5 digits, Caren, my mother, and our partner physicians talk to individual patients every single day to try and make sure everyone gets the care they need. There are only so many of us, and we do our best to help everyone, and get them to the caregivers and prescribers they need. The American healthcare system is overburdened and our prescribers are not always excluded from that.

Thank you for reading, we promise to strive to improve all aspects of the Wiley Protocol as time marches on and we are able, and we wish you the best in finding what you need to age gracefully, in good health, and on your own terms.

Lastly, I do not plan on replying to comments here, as we tend to stay away from non-Wiley affiliated message boards for the sake of objectivity. You are all allowed and encouraged to form your own opinions. However, it has been a long time since we have issued any sort of statement on a forum like this, and I felt like there was enough back and forth here to warrant a response from us. Please feel free to use our website/email if you wish to contact us further.

J. Raden
Wiley Systems/The Wiley Protocol

September 15, 2010 - 1:17am

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